Thanks for all of your efforts, don13. It would appear to me that your device will need to be replaced. You have a few replacement options:

1. If your phone is under warranty, it can replaced for no cost, if there's no physical or moisture damage.

2. You can file an insurance claim and pay the required deductible to replace your phone...http://bit.ly/07CrqPK

3. You can purchase a new device if you're eligible for an upgrade...http://bit.ly/nD0WuY

Please let me know if you need additional assistance.

Chauncey_VZW
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