Re: Droid Bionic: can't dial 1 while connected?
vzw_customer_support
Customer Service Rep

Hello w9wi! What an odd thing to occur! I have to admit that I haven't heard of such a thing. If this is still happening, this might be the resulting behavior of a bad or incompatible application or software issue. I recommend putting the device into Safe Mode and then trying a call to a voice reponse system again. If it doesn't happen, then a factory reset may be required. The link to how to put the device in Safe Mode is here http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=47270

The link showing how to factory reset the device is here. http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=46649

If you've done all that but still have the issue, we may need to discuss replacement options.

Dion M.
VZW Support
Follow us on Twitter www.twitter.com/vzwsupport

0 Likes