This is definitely not the experience we want you to have RochelleW. And we certainly don't want to see you go. How long have you had your Droid Charge? Has the only troubleshooting been the rebooting? Please try clearing memory: http://bit.ly/Sfy1XR Once this is completed, remove battery & SIM card for 30 seconds to see if anything changes. I'd really like to restore your confidence in VZW, and hope you decide to stay. Please keep us posted if this troubleshooting helps.

Thank you,
VanessaS_VZW

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