@kvnsgirl,

Having a working phone is definitely a must and I'm here to help!

Sounds like you've done some great troubleshooting already. If both you and your husband have the same phone and are having the same issues in the same location it may be something in the area.

Where are you located (zip code)? Have you tried removing the battery and SIM card for a few minutes and retesting? Have either of you had the SIM card replaced?

If you are still having these issues please follow me and send a direct message with your name and mobile number so I can further assist. Make sure to verify the account as you would when calling customer service.

JohnB_VZW

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