You could do what I am doing.  I have had same problem with having to do hard reset to check email or go to the web since I first purchased my Samsung Charge phone in September 2011.  My daughter on my same plan had that problem and other problems as well.  She called in and they tried all the changes until sending her another Charge.  It had not only the same problems but more problems right out of the box.  Verizon continued sending her more Samsung Charge phones until finally they sent her a Galaxy Nexus.  She has had no problem with it.  Although she told them about my problem on my phone they did not do anything for me.  Finally, yesterday after over a year of frustration she called in to see if they could fix my phone.  Support could not even delete the email account.  Then their suggested solution was just what the Tech told you may be the problem.  They wanted me to try a 3rd party app for my email.  I firmly told them that I purchased that phone and their service for this type of application, and if it was junk I don't want it.  So, finally they said all they could do was send me another Charge for $80 requiring another year contract.  I told them NO, that I did not want more problems than what I already had.  So, I decided to calmly wait until my 2 year subscription is up next September and then switch to AT&T. 

Today I received an email from Verizon that made me change my mind on that.  The email had a direct link (with my phone number appearing) for support on my device (Samsung Charge).  When I clicked onto that link I was brought to a page showing your post and others having the same problem.  So, I called them back to give them one last chance to keep me as a customer.  Now they are offering me a Samsung Charge phone replacement at no cost and no subscription replacement.  They told me that there was no known issues with the Samsung phone.  I told them just read their own forum.  Verizon then told me their definition of "known issues".  I told them that was different than my definition and perhaps how a court would define it if it goes to litigation.  I told them that if they did not send me a different brand of phone then I was going to terminate my contract with them and not pay any early termination penalties because they are the ones that breached the contract by not providing products/services as contracted.  Furthermore, their product/services has proved defective and I would dispute any future charges including penalty fees.  I am awaiting for a Verizon supervisor to call me back, but it looks like I may be shopping ATT&T tonight.  Sad for Verizon because I have 5 phones on this one account that they could be having residual revenue on perpetually.

Hope this Helps,

No_Samsung_Charge_4_me  >Personal info deleted<

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