I have all the same problems with my charge. I have called multiple times and they have me do the same process every time. IT DOESN'T WORK! I'm now on my second charge and it still has the exact same problems. I'm not happy at all. It's soon to be going out the window into the garbage. This phone is terrible. They tell me it's not a known problem with this phone when they only need to read all the forums to know it definately is a very known problem that everyone with a charge seems to be having.