Geeez. Now you've really got me stumped. So you have Verizon residental services and it's all bundled together, right? Do you use www.verizon.com or www.verizonwireless.com? I would think if you went to vzw.com and log in there it should only show your wireless service and the Net Ext would be where I originally told you. But if it's not....

Keep looking...it has to be somewhere, right?

When you find it let us know so we can reference back to this post if need be.