My issue is that BEFORE I made the decision to install Home Fusion, I was

told by Verizon that my address is in an optimal location; less than a mile

from the tower. Indeed, the Cantenna consistently shows a very strong

signal, and I show 5 bars on my cell phone. So reception is not the issue.

In addition, I realize that satellite also has it's problems , but it's

also HALF the price of Home Fusion. I currently pay $120/mo for just Home

Fusion, in addition to my cell phone charges. When speaking about the

inability to update Windows, I'm taking about updating from Windows 8, to

8.1, a 3.6 gb download. I received errors every time with each of my three

computers, but no issues at all updating with my wireless AT&T Hotspot.

This is a huge waste of data. Also, spending over an hour on just one of

several calls to address this issue, and having no action taken is to me

unacceptable. It was also never explained to me that my monthly bill may

include data charges that were not included in the previous month's bill.

It seems Verizon cannot even compile the correct data usage by the time by

bill is issued: and that undermines the customer's ability to avoid data

overages.

I feel that if Verizon informs me that it has committed itself to resolving

the connectivity issue, I expect them to follow through. I have been a

customer of Verizon since the first day they opened for business, and I can

say with confidence that they are not the company they used to be.