The U11 has worked on Verizon. But every 3 weeks it loses its connection
to Verizon's network and is unusable. The typical fix has been to
replace/activate a new SIM card and it works fine for another 3 weeks or
so. This last time it happened, the local Verizon store basically shoo'd
me away and said they couldn't fix it. The new SIM does require activation
first (on a Verizon phone) prior to loading into my phone (which makes
absolutely NO sense to me. I've researched that Verizon should have the
ability to turn off the "CDMA provisioning" of the phone and I have yet to
hear that that was tried.
The phone is currently NOT ACTIVE as the last Verizon technician I talked
with convinced me to go back to my old phone while HTC was troubleshooting
Couple of issues I have at this point:
1. I don't know what HTC can do to fix my particular issue (they were
supposed to call me on Monday and they never did). Nonetheless, the issue
isn't a ME issue, it's a phone and Verizon issue. So I'm really not
understanding why HTC wanted to further discuss with me.
2. I spend the majority of my time on the road and this issue has caused
me to be in the office for the last week...which means I'm not doing the
job I was hired to do. It's becoming very frustrating. Am I the only
Verizon user who has a U11? If so, am I the only one having this issue?
If so, that's a problem because I was told by Verizon AND HTC that this
phone would work on the Verizon network. And the reality of it is, no, it
does not work.
I would truly appreciate any help that can be given to allow me to use the
phone on Verizon. If not possible, some type of letter that I can send to
HTC that will allow me to return the phone, get my money back and purchase
a phone that works on Verizon's network would be great right now.
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Message edited by Verizon Moderator