Regardless if the Blackberry is used or new, there is a Blackberry data package of $29.99 that is required on your account when you activate any Blackberry. If the data plan does not fit your needs/budget, you can explorer other options. If you had insurance on your device you can file a claim. If you did not have insurance, you can check into the Certified Pre-Owned replacement program through Verizon Wireless.