Hi,

It sounds like the 8330 devices are not set up for the BES yet.  Those folders and icons should appear on the 8330 after they are activated on the BES.  As far as the voice mail, most VM files are usually output as .wav files.  You did not specify which yours outputs as, but it is probably .wav.  The 8330 should recieve the capability to listen to the .wav files after they have been activated on the BES, as long as it is BES 4.2 or later.  Hope this helps.

Doc