Re: Blackberry Storm spontaneously reboots
TheGreatOne
Master - Level 1

 


StoneTeam wrote:

When a phone is a problem, VZW policy is to send you a "refurbished" phone.   That is a problem to me because you are taking a known bad phone, trying to fix it, then sending it back out.  They did this on my Storm 1 which I kept in perfect condition, and sent me one in worse condition.   Their solution to continuing problems is to send me another refurbished phone, or I can buy a new phone.  My problems are well documented on forums ( battery, charging, lock ups ) and occured when the 5.0 software was first introduced. 

 

Your options will most likely be 1) another refurbished phone, 2) buy a new phone, or 3) go to a different carrier.   I'm sure none of those are very attractive.


 

It is not only Verizon's policy. I mean other cell phone companies do the exact same thing. If going through warranty, most all cell phone providers will send out a refurbished phone.It is cheaper and more affordable to do that.

 

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