Your Storm is not locked. He must have accidentally deleted all your contacts, and videos, etc. when pressing icons or something. I don't know if Verizon tech can help. If had a non Blackberry phone could use Backup Assistance and Media Retrieval from My Verizon account to get contacts and pics back. Those options don't apply on Blackberry phones. Should have backed up Storm info on computer. It happen to me about my contacts, I never back up contacts before O.S. upgrade on Storm, I had to manually reenter all phone numbers back into my Store. Sorry.