I had a problem awhile back and Verizon at 800-922-0204  BB Tech ended the call by connecting me directlt to BB Tech and he then tried to solve my problem and gave me in the end a email to send suggestions to them. Page 33 of the Storm manual says they have an escalting ringer volume. Well you try and find one, because it does not have one. He said they left it out of the last OS update and maybe they will put it back if we send enough emails about wanting it. bbsuggestions@rim,net