Re: Backup Assistant - Pin Invalid
Kimberly_Nicole
Contributor - Level 2

PaperClip wrote:

I am trying to access my Backup Assistant and when I enter the pin, it tells me invalid pin.  When I hit the button to send to the phone, it is the same number that I was entering.  Is there a glitch somewhere?


Hi.  I understand you are having issues with your Backup Assistant Pin and I will certainly help you from here.   Is your phone still working that have your contacts on it?

 

If so, delete the backup assistant application and reinstall it completely.   Once you reinstall, it will ask you to put in the same pin number.

 

 

Please let me know if that works for you :smileywink:

 

 

Thanks! 

0 Likes