The verizon store tech had my storm 9530 all day Sunday. He could not get VVM to work. When you open VVM it says on the screen" Your mailbox is not set up for visual voice mail.Do you want to start the provisional  process?" we click on yes and then it says"your profile is being updated. Please wait 5 minutes before launching your visual voice mail............." So he called verizon and had them open a work order ticket. Of course I have heard nothing. Has anyone been aware of this and have any advice?? My OS is 4.7.0.132 and VVM is 1.19.6