First let me say glad you got it fixed.   Next, unfortunately I've got to say "Welcome to the world of the Storm".    It indeed can be a very finicky device and as such has become a very controversial device.   You are either going to love it or hate it . . . and it won't take long for you to pick a side.    I finally unloaded mine.   I do hope you have better luck.    Sadly, you are going to find yourself doing battery pulls, resetting and reloading . . . often.    Then again, the phone will often shut itself down for ya.   I wish I had better news but I unfortunately I don't.    Welcome to the forum also