Hi,

First, welcome to the Verizon forums.  Let me see if I can answer your questions one by one.

1. Visual Voice Mail is available from Verizon and it is $2.99/month.  For more, see http://support.vzw.com/clc/features/calling_features/visual_voice_mail.html Others have found the visual voice mail from YouMail to be very good and free.

2. Features such as VCast Song ID, VCast Videos, and more are available and details can be found by clicking on the link above in Entertainment and Apps.

3. On the Bold 9650, you can adjust the trackpad sensitivity by going to Options>Screen/Keyboard and scrolling down to Trackpad.  There you can adjust the horizontal and vertical sensitiviy to your liking.  I found 70 and 70 to be just right for me.

I hope this helps,

Doc