Re: Backberry Z30 Screen Will Locked Up
vzw_customer_support
Customer Service Rep

That's a great question, Kiptex1. Before you do so, I would recommend backing up your device if possible, either from a cloud or Blackberry link. Here is how to restore your Blackberry to Factory settings:

Launch BlackBerry Link.
From the Windows desktop, click Start > All Programs > BlackBerry > BlackBerry Link. Using your USB cable, connect the BlackBerry 10 smartphone to the computer. Click the device tab (located in the lower-left; to the right of the computer tab).
The name of the tab will vary depending upon the name of the device.
If presented, enter the device password. Click Settings ( gear icon located in the upper-right). Click Restore Device Data(located on the left; below 'Backup Now'). Click Restore to factory settings(located in the upper-right). Click Restore (located at the bottom).
Do not disconnect the BlackBerry 10 smartphone from the computer until the restore process has completed.

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