KarenC, as stated above, a Verizon rep had me delete the Verizon Cloud app from my phone and re-install it from BlackBerry World. The app installed but when I try to log into Verizon Cloud the app says, "Incorrect Password". I am using the same password as "My Verizon" for wireless, which I just successfully used to answer this post from the "My Verizon" wireless website.