It's obvious to many of us that you don't have the capacity to understand.  We've given Verizon Wireless ample time to respond to this problem but they refuse.  I no longer bother to ask anymore.  For those of us that require secure phones for our jobs, Verizon has failed, big time.  The most secure phone sold and "supported" by Verizon became orphaned less than 4 months after they provided it.  For over 4 months We've been trying to get Verizon to acknowledge that they need to tell us why this is so.  We just want them to declare whether they will or will not fix this.  All we've gotten is the runaround.

My company is taking a stand; by the end of next month my entire company is leaving Verizon Wireless.  We've purchased new Privs directly from Blackberry which should be arriving this week. So keep telling people to switch phones.  That just proves that Verizon is not listening to their customers.

A piece of advice for Verizon which has been ignored so far.  Your coverage and reliability advantage is shrinking.  We've determined that we have better US and world-wide coverage with another carrier. Basically, the objects in your mirror are larger than you see.  Continuing to mistreat your customers is not a sustainable strategy for your future.