Congrats on your new pyhone sveeranarong. I know how important it is to ensure all your contacts are transferred to your new phone. Did you have the Backup Assistant app installed on your Z10? Does the app on your  BB Z30 show it listed as Backup Assistant Plus or Verizon Cloud?

Thank You,

MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!