Salesperson tried to talk you out of it...salesperson wouldn't help you get it...salesperson told you it was a bad phone...etc.  Why should the salesperson even care what phone you want?  But that's the point!  If your company offers the phone and a customer comes in and inquires about it...HELP THEM OUT!  When it comes to BlackBerry, Verizon has zero customer service.  This is such a widespread BlackBerry/Verizon experience, I'm starting to think that Verizon is telling their salespeople to poo poo potential BlackBerry sales.  

Here's what Verizon should be concentrating on...GET OFF CDMA AND GO FULL GSM!  And never mind what phone the customer wants...just make the sale! 

I'm running a Z10 on Verizon that I updated to 10.3.2 myself. I also got kicked around by prejudiced sales staff at multiple Verizon outlets before I was finally told to go home and order it online. 

Will be leaving Verizon after this two-year contract is up and buying unlocked phones from here on in.