Hello,

I don't see your name in the email. Anyway this is odd, my backup assistant stopped working over a month ago, I started your troubleshooting tips but didn't find anything wrong halfway through the list. So I tried the backup assistant and it now works. I definitely didn't fix anything did you?

A year or so ago the same thing happened and after chatting with tech support a few days later it was fixed.

Thank You,

Al