This kind of response is a slap in all our faces.  Most of us know how to follow the history of the updates, what is being asked by all to VZW is when will VZW  be releasing the 10.3 for Z10 ect.  At least explain what the hold up is all about.  VZW has been running 10.3 with the Classic, so you are familiar with this o/s, so what is the issue?  What is the disregard for your consumers (who prefer using BlackBerrys), is this to punish us because we will not switch to the Iphone or Androids, why should we settle for devices which can only entertain, when we can have a device which not only can entertain but also get the work done.  Like many I am hoping the BlackBerry will release a high end all touch device (with high specs), but in the meanwhile all we are asking for is the latest update which has been dropped around the world.  VZW is taking its consumers for granted and one day will look around and see a mass exodus to other providers.  VZW will not even consider rolling over unused data.  The previous writers did not deserve such a disrespectful response.  Just provide us with an intelligent, considerate, accurate and respectful update, but most of all give us the updated o/s which you have in your possession and which is being circulated world wide.  BlackBerry you need to address this is issue more assertively.  To my Brother and Sister BlackBerry users stay committed to BlackBerry and stay strong and let VZW know that we will not forget this callous disregard of it's consumers, who prefer BlackBerry.......a device which gets the work done and leaves time to also be have fun.  Best regards to all.