Verizon support doesn't respond to all questions on this forum because this forum was never meant as an avenue to reach Verizon support.

This is a customer-to-customer forum that Verizon created to allow customers communicate issues, and to answer each others questions.

If you need to speak to Verizon directly you can call 800-922-0204, visit a store or chat in (Chat is rarely available)

I can understand software update frustrations, and it's not just Blackberry. Windows phone users and Android phone users have the same issues with updates being pushed out.

Good Luck