My husband just got his BB Bold for work. First problem, is we can't add a phone number to his contact list from his received calls window. We follow the directions but the option to "add contact" is not there. This is his 3rd BB phone, so he is familiar with how to do this.

Also, if anyone calls him and gets his voicemail, it doesn't go to voicemail, they get "all circuits busy" message. I have Verizon too and I can receive voice messages, but I have an iPhone.

Any hints/help would be fantastic.

Thanks!