910lori wrote: Mine (less than 2 yrs old) started doing that and then it never worked again, only had red blinking light, tried new battery at Verizon store with no luck...then they tried to say I got the phone wet and internal hard-drive (? terminology) or something was wiped out. After long argument that I did not abuse my phone they even said by carrying it in my leather purse could constitute moisture damage.  I'll be returning to sore tomorrow with my contract which by the way states that I purchased Ins and get a new Phone!  Also noticed that my Ins is not itemized on my bill and should have kicked in after Mfg warranty expired 7 mon ago so that will be next issue I am sure.  Good Luck!

Warranty and insurance claims will get you a refurbished phone not a new one. You also should have been paying for insurance continually since you purchased the device and it would have been identified on the bill as a separate item.