Hi community,

I can imagine that a Blackberry continuously shutting itself off is not pleasant. Please first check that you are running the latest device software: go to Options -> Device -> About Device Versions. Make sure the third line begins with 6.0 and in parentheses you have v6.0.0.719 Platform 4.4.0.560. If it's out of date you will need to connect the phone to Blackberry Desktop Manager and update to latest software.

If the software is up to date and the trouble continues, the next item to check is: Options -> Device -> Device and Status Information. Here verify that the "File Free" has at least an 8-digit number of bytes. If it does not, then the device doesn't have enough free space to be able to function properly. Applications or files will need to be deleted. Please keep us posted on the status.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport