@SoccerRef  - Thanks to the community for posting.  That is great question to ask.  The main reason VZW employees take the conversation to PM is because there is personal information that we need from the OP (i.e. phone number or address) and we don’t want that info to be disclosed to everyone on the forum.  You bring up a great point about not getting the resolution to everyone else that is having the issue.  I personally will try to repost resolutions with account specific details retracted.  I hope this helps give you a better understanding of our reasoning to bring the trouble shooting into PM’s.  Thanks.