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Thanks for your reply. I did everything you said - I uninstalled BB Desktop Manager using Add/Remove Programs in the control panel. I also went back to see if there was anything else that was RIM related but didn't find anything to suggest that. I restarted my computer. Tonight I downloaded the zip file directly from the BlackBerry website. However, I still got the same error message as before when I tried to install the program and was still unable to unzip the file. Please let me know if there is anything else I can do. I want to update my Blackberry Storm to the new OS, and I've backed everything up using the BB desktop manager 4.7 before removing the program. But now I don't have anyway to restore what I've backed up if I need to.