I have the same problem with my storm. Its slow, it freezes up and I am am very unhappy with it. I'm already on my 4th storm in less than a year. And same thing with the customer service. There ain't nothing that they can do. Now that this new BB Storm 2 is out I'm wondering if they are going to let all the customers upgrade for free for the ones that have the 1st storm like AT&T did with the iphone???? Sure would be nice.