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GerIRL wrote:

I have a Tour 9630 (which is a replacement for another Tour where the Trackball dies after a week back last summer).  On this Tour, the trackball will not scroll upwards on the screen.  Left|Right|Down are fine.  Does anyone know if VZW can replace just the trackball?

 

I don't particularly want to get a replacement phone as otherwise it works fine, and I have a bunch of paid apps on it registered to the device PIN.

 

Thanks for any input.

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Hi,

Besides cleaning the trackball as described above, you can power off the device and set it on a hard surface.  Then, press down the trackball and rolling it up and down and side to side.  Do this a few times and it might start working again. 

Doc