Contacting Customer Service is now a true hassle.

I have been over charged on my bill where the payment was processed one day later than was actually performed resulting in a fee. Normally I would be able to email in 30 seconds and a representative would verify the payment date and adjust the  account. Not now. I need to call, navigate the system to find someone in billing that is available and able to assist. Then review the whole issue to eventually come the same result that my 30 second email would fix.

So here is my contact information and account number.

Verizon, Please review my October payment that was processed on the 7th where I performed the transaction on the 6th (on time). Please adjust my account for the $5 fee that has followed my account for the past two months since I have/ will not pay this fee.

I have attempted to respond to your text messages (that I pay per message) as well as sent emails that have been ignored by your service personnel.

Best regards,

Ron

Private info removed as required by the Terms of Service.

Message was edited by: Admin Moderator