Sorry but TACGorilla is correct this WAS NEVER remedied and since then a myriad of new maladies now plague my phone, sorry to say, but, Verizon has been totally useless and unprofessional in the last 2 of 5 years with you guys and have just been waiting to finish paying for my phone so I can pull the plug on you guys and move on. GREAT CONNECTIVITY, extremely poor service/support.@