Hi bluesgrllv,

Congratulations on your new Blackberry device; Great Choice!  I hate that you're having these problems with your device, and I'd like to assist you with getting it working properly again.

Blackberry devices are like miniature computers, and with that being said, this could be the result of a hung application or program running in the background that didn't close properly.  This is usually remedied by, simply, powering off the device, removing (for approximately 1 minute) and reinserting the battery.

Please let us know how this works out for you.

Thanks,

AnthonyTa_VZW

VZW Support

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