Hello,

I just thought I could help out a bit.

You do have to go into your phone and download the vvznavigator to the device and there are two ways that you can do this.  If you go into your web browser on the phone it should bring up vz start.  Right there you should see vznavigator where you can download it.  Also if you dont see it there there should be something that also says vzapp zone...You can also download it from there as well.  If you have already done this make sure you remove the battery out of the phone and put it back in and turn it back on to refresh the device.  If this still doesnt work that means that VZW has not added the vznavigator feature to your account and you will have to call so they can add that.  It will be called vznavigator for advanced devices...

Hope this helps!  If you have any other questions you can deffinately ask!