It will not even allow me to use the phone. I took it to a verizon store today and they told me to file a claim with the insurance.  I i infomed them that I hadn't had the phone for more than a year and it should be covered by a warranty.  This was like my 5th or 6th blackberry.  They infomed me that it was not from the time I got this new one.  I think they are wrong, so I am going to call Verizon Wireless.

I tried to file a claim with the insurance and they wouldn't accept it because I had not had the phone over a year. 

Just a little frustrated - haven't had a phone in two days.