Re: False 411 calls charged to my bill

Miembro

I experienced the same thing, charged with 29 411 calls all made within a 10 minute span. Who would actually do that? Customer service says they are valid, really. I have four lines nearly $250 a month, almost $3000 a year for phone service and verizon would rather risk losing my business than reverse the $60 false charge. My contract expires 12/21/15 and I'm free and clear on all four lines. I threatened to cancel my service when the contract is up so now they are investigating further, they say they will respond tomorrow. Good way to do business verizon. Here they are on my bill you judge if they are valid. Btw, they are not in my phone call log so don't think it was a pocket dial thing. They also said from their records that some of the calls actually failed, could that mean there were actually more calls or they charged me for what they confirm as failed calls?? Unbelievable.

8/20 7:19 PM 411-000-0000 1 Peak --

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