Sjdlma, it sounds like you have been working very hard to ensure that you see the full value of this promotion. As at $700.00 this has quite a value, I know that I would be doing the same. I am glad to hear that you saw part of that promotion but want to ensure that we get this resolved. Which make and model iPhones were purchased? Was one of the lines a new line to Verizon Wireless? LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!