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@Molo122 wrote:

I'm at around $400 in data overage for my last billing cycle and $300 before that which I paid 

Weird that it happened to both of us in the last couple of months. I was very happy with my plan prior to this and never went over on my data. My cell phone usage habits haven't changed so it's suspicious to say the least. 

there is no way I racked up that much in data overage fees. Also, I stopped receiving texts notifying me that I was over my data usage limit. All I got this month was a jaw droppingly high bill 

sorry to hear of your situation and your complaints are all valid and I hope they are handled appropriately 

 

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Go by what your device says and also look at My Verizon instead of waiting for notifications. So that is on you. Also Verizon has offered Safety Mode for a few years now that would have avoided overages and it's free. Once again that is on you for not using it. Verizon is not trtying to add data to your plan. You used it. instead of accusing maybe figured out HOW you used it.