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You are absolutely correct. My intuition told me to save the transcript because I've had so many issues trying to get promotional payouts. I don't buy warranties because the coverage is garbage and the premiums and deductibles are outrageous. I buy spare phones instead then put them in a drawer until the day comes that I should ever need them. When you don't activate the phone right away then you are always fighting with them for months to get the promotion honored. Activation is NEVER a stipulation, so why this is always an issue getting them to honor it is beyond me. This particular circumstance is different, but as always -- they actively seek any means necessary to deny payout so BEWARE. NEVER trust promotions from Verizon and NEVER trust what a sales rep promises you -- even if you have a record of that promise.