BEWARE of the Verizon Promotion Department using tactics to deny paying out on promotions. I bought 2 Apple XS Max phones using the BOGO $700 Off Promotion days before the promo ended. The Verizon rep made a mistake on the order and had to cancel and reenter it one day after the promo ended. The Verizon rep assured me that this WOULD NOT impact my promotional credit. I even kept copies of the chats as proof. I contacted Verizon every month following and every month Verizon realized that it was their mistake and issued 1 month of equivalent credit to my account. After the 5th month Verizon said the promo department has closed the case and will no longer issue credits. UNBELIEVABLE! I could've sued and probably would've won, but I would rather handle things by warning my colleagues, friends, and family then search for a better carrier. I'm sure that there are better carriers that deserve my $400 per month.
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