hammergirl73 Having a good working phone is important. I’m sorry this happened to you. I can assure you that our Apple devices are excellent devices. We don’t want to see our customers with a damaged device. I want to make sure we explore all your options. Please visit our “Damaged Device FAQs’ page http://vz.to/2ycyNjV refer to # 5 for additional information.

EvelynR_VZW

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