I am already involved in this device replacement program, but I have some questions about the requirements for when you send it in. First, when it says to remove all accessories, does this include a screen protector attached to the device? If so, how will I be able to remove it. Secondly, it requires that you "turn off find my iPhone". I had some issues with this because I could not log into my Apple ID account. This was because I had two-factor authentication enabled, and the only way I could log in was by receiving a code by text, but the phone number I used was for my own phone which is my device that is not working. I ended up being able to remove my device from my Apple ID account by using the Find my iPhone application on another Apple device, but I could not erase the device. How do I know if I have turned off find my iPhone and if it is okay for me to send the nonworking iPhone back as it is?