Has happened before in the past. Not sure why you werent notified (unless updating your email address in the store is only for future updates and would not apply to open orders). Unfortunately if your credit card didn't have the amount available as it should have then yes...the order would be canceled. Have you checked to see if any of your local retailers have the phone in stock? I imagine if you ordered during the promotion and was planning on taking advantage of that this would be even more frustrating but at this point I doubt Verizon will do anything about that (doesn't hurt to ask though if you were originally doing that).