parkmesalisa,

This is quite concerning & want to role up our sleeves to get this resolved as quickly as possible. I have looked at your area & there aren't any reported issues. I appreciate the troubleshootin that you have done so far. Please go ahead and do what is called "Resetting All Settings" by clicking here http://vz.to/1PCNvm8 for the steps. This will erase your wifi setting on the phone (that can be re-added once reset is done), but nothing else will be erased off of your phone. Please keep us updated on the progress.

AliciaS_VZW
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