Re: Knock on won't work & contact list problems
vzw_customer_support
Customer Service Rep

srivergirl,


I appreciate you trying the suggested steps.


For the Knock issue please test the touch screen using the Notebook application. Please draw vertical lines from top to bottom of screen. If the lines are interrupted and parts of the screen fail to respond, we may need to replace the phone under the warranty.


In regards to the contacts, when you tab the contacts icon on the phone you should see a "search contacts" bar right at the top.  Are you not seeing that bar or are you not able to type in the contact?


JohnB_VZW

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