HeyHank, Let's end the suffering once and for all. I know it's important to ensure your phone battery is at its best. Have you been able to review the great tips provided earlier in the thread?  Before processing a Factory REset, please be sure to check out the Software Repair Assistant: http://www.verizonwireless.com/support/galaxy-s5-update/  It's designed to address device issues affected by software on the device. It will automatically attempt to back up your data, install the most recent version of manufacturer-approved software and restore your data on the device. Additional benefits, instructions and specifications are outlined in the link. Please be sure to keep us posted on this.

TanishaS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!