Re: s5 lollipop update and draining the battery and slowing my phone down?

Novice

¡Gracias!   I'm trying to be proactive! I would like to have my phone back to working order and apparently Verizon isn't going to send out any info or a statement.... What I don't get is why only some people have issues and others don't! I just wish SOMEONE would take ownership of this colossal mess and let us know, that they know, and that they are working on fixing it!